Terms & Conditions

Terms and Conditions

1. Scope and Agreement on the Terms and Conditions of Sale

The provisions in the Distance Selling Agreement that you accept when placing your order on the Website constitute the agreement between you and Fioretta. When you approve the said agreement, you accept all the provisions and thereafter, it is not possible to return from this point, except for the situations specified in the agreement.

The Distance Selling Agreement between you and Fioretta will apply in matters not regulated here or in matters in conflict with the General Terms and Conditions of Sale.

For each order you place via the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is also required. The Terms and Conditions of Sale in effect at the time of your order will also govern the transaction, unless the agreement provides otherwise.

2. Your Account and Pre-Order System

You are required to create an account or log in to your existing account in order to place your order on the Website. The Privacy Policy, incorporated by reference in these Terms and Conditions of Sale, sets out how the personal information you provide will be processed.

The information asked from you upon registration is necessary for ordering processes and protected according to our Privacy Policy. Please check the https://fioretta.com/register/ page to see the necessary information for registering to the Website.

Your user name and password are for your personal use only. You are responsible for maintaining the confidentiality of your user name and password and for restricting the access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

In no event Fioretta shall be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform Fioretta immediately.

Creating an account allows you to:

  • order free samples
  • order rolls of 25 meters from any fabric with express delivery options
  • get bulk discounts of up to 15 % for orders over 100 meters/per color deducted upon your pre-order confirmation
  • negotiate special discounts if you start a new collection
  • negotiate payment terms for orders over 100 meters/per color
  • negotiate shipment terms for orders over 100 meters/per color
  • choose the way of packaging for orders over 100 meters/per color
  • get a price estimation on any fabric developments or any design changes
  • request a special chemical finishing
  • benefit from our special offers and promotions
  • get an exclusive first look at our new designs
  • track your deliveries and view your order history
  • submit your requests to Fioretta
  • add or change your shipping and billing addresses for future orders
  • manage your subscriptions to the newsletter

Please note that if your business is based in Italy, Portugal, Greece, or Spain your account will have to be approved by our local agents. Our priority is to protect our long-term customers therefore we reserve the right not to approve your account if there is a risk of a conflict of interests. For our local agents, please see:

Our Agents And Reference

The ordering works on the pre-order basis. After you place your pre-order, we review it, add the additional fees (such as shipping) and send you the payment link. We apply this system especially for sample orders and orders the amount of which does not exceed 300 kilograms in gross and 15,000 Euros in value (micro export shipments).

For all products selected on the Website, a pre-order summary page will be displayed featuring a photograph of the item, its color and references, the quantity selected and its unit price. You should check if this information accurately reflects your selection before placing your pre-order. Note that when pre-ordering, you only see the total price of the products you selected. After your pre-order is confirmed, you will be notified the total amount owed for your order including the shipping fees etc. and you can proceed to the payment. Note that the taxes are not included in the total amount.

Upon the payment, your order will be submitted for processing. While every effort is taken to try to ensure that the color, design and style of the Fioretta products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. Therefore, you are highly recommended to order the free samples first to make sure that the selected color, design and style corresponds with your needs. For free samples, please see title 6.

Fioretta reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, Fioretta shall not be liable for any error or inaccuracy in the photographs or graphical representations of Fioretta products displayed on the Website. If you have any questions about the products, you may contact Fioretta using the contact information on the Website.

Fioretta reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Fioretta has a good reason to suspect that such customer has violated these Terms and Conditions of Sale or is engaged in any fraudulent activity or for any other legitimate business reason.

For any special order requests, please contact Fioretta using the contact information on the Website.

3. Order Confirmation

After you place your pre-order and pay through the Website, your order will be submitted for processing. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The placing of your pre-order means that you accept the Terms and Conditions of Sale.

After Fioretta’s confirmation regarding your pre-order, you will receive an order summary together with the payment link also by e-mail.

4. Special Orders and Conditions

You can contact us if you want to place a larger order (exceeding 300 kg or 15.000 EUR) or if you require special conditions such as different packaging, delivery method, transportation conditions, payment terms or special discounts. If the agreed conditions are significantly different from the general conditions (e.g. deferred payment), the order process may continue via e-mail.

For more information about packaging and shipping, please see:

Packaging & Shipping

Besides, upon your request, we can make various changes such as color and pattern changes of our fabrics and send you the samples. In case you request such developments, please note that you should order at least 100 meters upon accepting the sample. Patterns developed in this way will not be published on the page or sold to other customers and will be produced exclusively for you. You can access more detailed information under the heading “Design your own fabric” on our home page.

5. Chemical Finishing

You can request fire resistant finish or other special chemical finishing treatments for all other patterns except for string curtains. The cost of finishing will be added to the order total when we confirm the pre-order.

For more information about chemical finishing, please see:

Fabric Manufacturing

6. Free Samples

We recommend you to order free samples before placing your order. For more information on free samples please see: https://fioretta.com/free-samples/
We reserve our right not to send the samples ordered in certain circumstances (e.g. conflict of interest). You will be informed if your sample order was not approved.

7. Products Availability

Products offered for sale and displayed on the Website are subject to availability. In order to improve the quality of our service and to ensure greater availability of our products for all customers, Fioretta reserves the right to limit the number of Products which can be purchased per customer.

Fioretta shall not be liable in case of stock outage or unavailability of products.

Fioretta reserves the right to change the products offered for sale on the Website at any time and without notice.

Details about the availability of products are provided on the Website. If you place an order for a product that is not available despite the fact that the information on the product page states otherwise, you will be contacted by email as soon as possible and invited to choose another available product on the Website, or to cancel your order, or to wait until the new product is produced. For these purposes you will be also notified the best lead time for the product in question. If the product that you ordered is not available, your pre-order will not be confirmed and you will not be charged.

8. Prices and Payment

All prices of Fioretta products are indicated in US Dollars or Euro, including the shipping costs. Taxes will not be included in the total price given by Fioretta. All taxes and customs charges will be borne by the customer.

Fioretta reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided that the product ordered is available

Payment is due immediately upon confirmation of your pre-order, unless the Distance Selling Agreement provides otherwise.

All orders are payable in US Dollars or Euros.

The payments from the Website are collected via İş Bankası Virtual POS integrated in the Website. We accept the following credit cards: MasterCard®, Visa®, and American Express®, UnionPay, JCB ve MIR. Your order will be shipped once we have verified your payment method and received authorization to process your payment, unless the Distance Selling Agreement provides otherwise.

The “3D Secure” service is implemented on the Website. This service protects credit and debit cards from unauthorized use when shopping on the Website. To use this service, you must register for 3D Secure service with the financial institution that issued your card. Once you have registered for 3D Secure service, you will be automatically prompted to provide your private password during the checkout process on the Website.

9. Delivery Zones

Products will be shipped to the delivery address(es) specified in the user’s account on the Website or during the ordering process. You will be notified if shipping to your shipping address is not possible. Fioretta reserves the right not to process your order in such cases. Note that the shipping fee for long-distance shipments may be high and the shipping costs are borne by you.

Products purchased via the Website may be only delivered to a physical street address.

10. Shipping Costs and Delivery Times

The shipping methods are specified on the Website. You can contact us if you have any different requests.

The shipping costs and delivery times can change due the distance, country etc. and will be specified to you after you place your pre-order.

The approximate delivery times are given on our Website. Please note that the approximate delivery times are given for the informative purposes only and are not binding in any way. Delivery times depend on the carrier and Fioretta does not accept any responsibilities in this regard.

Regarding the shipping costs information, you can also contact Fioretta before placing your order.

Provided that you choose the option “I want to use my own carrier” while placing your pre-order, you will be solely responsible for the shipment of the ordered goods to the designated address including the shipping costs and the responsibility for the goods in transit.

Shipments to be sent within the scope of micro export shipments (goods subject to export regime, the amount of which does not exceed 300 kilograms in gross and 15,000 Euros in value) will be delivered as CPT. Accordingly, you may be liable to pay customs and VAT fees according to the laws of the country where the order is to be delivered.

For more information about our shipment policy please see:

Packaging & Shipping

11. Returns and Refunds

The return and refund processes are regulated in detail in the Distance Selling Agreement. For more detailed information on these processes, please check the Distance Selling Agreement. Besides, you can always contact Fioretta for any other questions in this regard.

12. Proof, Limitation of Liability

The computerized data registered by the Website in the IT systems of Fioretta establish the terms of the transactions between Fioretta and its customers. In the case of a dispute between Fioretta and its customers relating to a transaction realized via the Website, the data registered by Fioretta are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties, unless the Distance Selling Agreement provides otherwise.

13. Changes to General Terms and Conditions of Sale

We reserve the right, in our sole discretion, to change these General Terms and Conditions of Sale at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these Terms and Conditions. Your continued use of this Site following the posting of any changes to these Terms and Conditions or other policies means you accept the changes.

In the event we make material changes to the General Terms and Conditions of Sale, notice of these changes will be posted on the homepage of this website and the revised Terms and Conditions will take effect immediately.

Last update: 01.08.2021

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